Appointments

Booking an Appointment

All patients registered with Moorfield House Surgery can attend an appointment at either of our 2 practices. We have premises in Garforth and Rothwell (Rothwell Health Centre). To book an appointment:

  • Use the online services tab to book an appointment online.
  • Or you can all the practice on 0113 2862214 (Garforth) or 0113 4677511 (Rothwell).

When you get in touch, we’ll ask you what you need help with; this is due to our Care Navigation Procedure.

The receptionist will ask for a brief outline of your problem when you ring to book an appointment. This is because we have introduced something called “Care Navigation”. It means receptionists are trained to help patients by identifying the most appropriate place for their care.

Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.

Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.

The choice is always yours though and you will never be refused a GP appointment but we hope next time you contact your GP and speak with the receptionist you will see the value of seeing another health professional if they are able to help.
Our Practice is now part of a Primary Care Network (PCN) comprising a diverse compliment of skilled clinicians. We work collaboratively across the PCN at a variety of locations which provides more flexibility of appointment times including weekend appointments for those that require them.

The skilled clinicians that we have available include:
– GPs: face to face and telephone appointments
– Nurse: providing face to face appointments e.g., for long term condition reviews, smears
– Healthcare Assistant: providing face to face appointments e.g., bloods, health checks.
– Long-acting Reversible Contraception (LARC) clinics
– Pharmacists: proving telephone appointments
– First Contact Physiotherapists
– Health Minds (support with anxiety, low mood etc).

To find out more about the LS25/26 Primary Care Network and the wide range of skilled clinicians now available, please visit their website for more information: About us – LS25/26 Primary Care Network (ls2526pcn.co.uk).

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

GP Training

We do not undertake the regular training of healthcare professionals from outside the practice. However, we may have students present during clinics. If this is the case, we will inform you prior to your consultation.

If you would prefer them not to be present during your consultation, please advise us.

Cancelling or changing an appointment

To cancel your appointment:

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.